What analytics does Simple Chat provide?

Analytics shows conversation volume, AI-resolved and staff-resolved outcomes, and usage billing summaries. Open it from Simple Chat in Shopify Admin.

Reviewing volume and resolutions

Choose a date range, such as 7, 14, 30, or 90 days. Daily or weekly detail is available depending on the view. Compare similar periods so a sale weekend or seasonal rush doesn't distort the comparison.

Read conversation volume alongside the resolution split. More staff-resolved conversations can reflect a product issue, a policy change, or a deliberate decision to give customers more personal support.

For example, after changing a return policy, review the following week and read some return-related conversations. If customers keep asking the same unanswered question, update the policy or FAQ and check again after the change.

Understanding billing and customer topics

Billing summaries help you compare usage charges with billable resolutions. A conversation's billing status depends on its public replies and how it closes; see what counts as an AI resolution.

For the products, topics, and sentiment behind the volume, open Reports. Analytics measures support activity and outcomes; Reports helps you investigate what customers are asking about.