What are back-in-stock notifications?

Back-in-stock notifications let customers sign up by email when a product they wanted is currently out of stock. Simple Chat’s AI can offer this option in chat and send the notification automatically when the product is restocked.

When the AI offers notifications

When a product is out of stock, the AI can offer to notify the customer by email when it is available again.

• The offer appears in the natural flow of a stock-related conversation.
• Customers who would otherwise leave empty-handed can opt in to a follow-up.

This turns an out-of-stock moment into a captured intent instead of a silent bounce.

How signup works in chat

Customers can subscribe without a separate form on another page.

• They may provide their email in the conversation to subscribe.
• If they are logged in, their email can be auto-detected, so they do not always need to type it again.

You collect the address at the point of interest—while the customer still cares about the product.

What happens when inventory returns

Simple Chat automatically sends a notification when the product is restocked.

• Subscribers are emailed when the item they cared about is available again.
• Your team does not need to manually email everyone who asked in chat.

Back-in-stock notifications connect chat, email capture, and restock events into one automated follow-up path.