Smarter context and ticket routing
May 15, 2026
╭················································╮ │ * + . + + . * .*. * * │ │ + * + /\ * + + │ │ * * /o \ + * + . │ │ . /___\ . + *│ │ + .. * ** (o o) * \ │ │* . * /|^|\ \ * │ │ . /_|_|_\ \ + + │ │ * * /_/|_|\_\ \ . │ │ + * + / | \ + + \ │ │+ + . /__|__\ │ │ . * / \ + .│ │ * +* + /___\ * │ │ ~~~~~~~~ * + ~~~~~~~~ │ │ * .* + * . * │ ╰················································╯ ············─ ghrun-25941828987-1 ─·············
The AI agent better retains customer-stated details across a conversation, and email replies to previously staff-handled tickets now route back to your team instead of being auto-answered.
Summary
- Customer location from earlier messages now carries forward
- Agent sees all pending back-in-stock requests at once
- Email reopens of staff-handled closed tickets await staff