Smarter context and ticket routing
May 15, 2026
Follow-up answers now keep a location the customer already stated and can consider every pending back-in-stock request. Email replies that reopen a closed ticket staff already handled go to awaiting staff so your team picks them up.
Summary
- Customer-stated location carries into follow-up replies
- All pending back-in-stock requests are included
- Staff-closed tickets reopen to awaiting staff