One form at a time, accurate cart updates
June 22, 2026
Chat now keeps a single information form on screen until the shopper submits or dismisses it, instead of stacking duplicates that stall the conversation. Cart add, update, and remove from chat go through Shopify’s storefront cart so the theme cart, items, and totals stay aligned.
Summary
- Chat keeps one form until shoppers submit or dismiss.
- Chat cart changes stay in sync with the storefront.