Can the AI add products to a customer's cart?
Yes. Enable the cart tools and the assistant can add products, change quantities, remove items, or clear the customer's cart from the conversation.
Changes appear in the customer's browser while they shop. On Shopify Plus, cart tools can also work during checkout. Other Shopify plans support cart changes on the storefront.
Changelog releases
This topic appears in the following release notes:
- Clearer order support and price reviews
- Safer Checkout Chat and Clearer Shipping Updates
- Mobile chat nudges and call-to-action buttons
- One form at a time, accurate cart updates
- Chargeback drafts and safer order tools
- Cart sync, inbox, and dashboard reliability
- Chargeback tracking and a more reliable cart
- Reliable carts, better AI context, and threaded email
- Cart edits, follow-up schedules, and staff tools
- Checkout Chat and Reliability Upgrades
- More accurate reporting and smoother chat sessions