Cart edits, follow-up schedules, and staff tools
February 25, 2026
The AI can add, update, or remove items in a shopper’s cart, and monitoring follow-ups can be scheduled, shown on the dashboard, and auto-closed as closed by agent. Staff also get outbound-email drafts and PDF attachments, a Report Issue action with screenshots, and the AI stays off after they reply.
Summary
- AI can add, update, and remove cart items
- Schedule follow-ups and see the next on the dashboard
- Outbound emails support drafts, PDFs, and signatures