What reports are available?

Q: What reports are available?

Reports has six tabs for exploring customer conversations: Tab What it shows Products Products that come up in support conversations Topics Common questions and issues Sentiment Customer message sentiment Pages Storefront pages where conversations started Back in stock Tracked waitlist signups by product Revenue Orders connected to tracked chat interactions or a recent back-in-stock email, where data is available Investigating a recurring issue Choose a date range. Open Topics or Products to find common questions. Apply customer segment or spend filters if you want to narrow the results. Open the conversations behind the counts to read examples. Check Pages or Sentiment when you need more context. For example, repeated sizing questions on one product page may point to a missing measurement or an unclear size chart. Read the actual messages before deciding what to change. Reading the results Revenue depends on available Shopify reporting and attribution data. Back-in-stock reports cover the signups Simple Chat tracks. Sentiment is an AI assessment of customer messages. A topic may appear more often because total conversation volume increased. Check the same period in Analytics before treating a higher count as a new problem. Use Analytics for resolution outcomes and usage billing summaries.

Reports has six tabs for exploring customer conversations:

Tab	What it shows
Products	Products that come up in support conversations
Topics	Common questions and issues
Sentiment	Customer message sentiment
Pages	Storefront pages where conversations started
Back in stock	Tracked waitlist signups by product
Revenue	Orders connected to tracked chat interactions or a recent back-in-stock email, where data is available

Investigating a recurring issue

Choose a date range.
Open Topics or Products to find common questions.
Apply customer segment or spend filters if you want to narrow the results.
Open the conversations behind the counts to read examples.
Check Pages or Sentiment when you need more context.

For example, repeated sizing questions on one product page may point to a missing measurement or an unclear size chart. Read the actual messages before deciding what to change.

Reading the results

Revenue depends on available Shopify reporting and attribution data. Back-in-stock reports cover the signups Simple Chat tracks. Sentiment is an AI assessment of customer messages.

A topic may appear more often because total conversation volume increased. Check the same period in Analytics before treating a higher count as a new problem. Use Analytics for resolution outcomes and usage billing summaries.

Changelog releases

This topic appears in the following release notes: