Can I set up staff email signatures?

Yes. Each staff member can configure a custom HTML email signature in their profile. That signature is appended to email responses they send from the Simple Chat dashboard, so outbound support mail looks professional and consistent with how your team signs messages elsewhere.

Signatures are per person—not one global block for the whole store—so agents can include their name, role, or contact details without overwriting a teammate’s sign-off.

How to add or edit a signature

1. Open the merchant dashboard and go to your staff profile (the profile popover or settings area where you manage your own display name and availability).
2. Find Email signature (HTML).
3. Enter your signature using HTML—for example, your name, title, store name, and a support link.
4. Save your profile.

The field is optional. Leave it blank if you prefer unsigned outbound mail from the dashboard.

When signatures are applied

When you send an email reply from the dashboard, Simple Chat appends your saved signature to that message. HTML signatures render in the HTML body; a plain-text version is derived for the text part of the email so clients that do not show HTML still get a readable sign-off.

Signatures apply to staff-sent email from the dashboard, not to automated AI-only messages unless your workflow explicitly includes signature-like content in templates or instructions.

Best practices

• Keep HTML simple—basic tags for line breaks, links, and emphasis work well; avoid complex layouts that break in some email clients.
• Match your brand’s tone and required legal or contact lines.
• Each team member maintains their own signature; managers do not need to re-enter signatures when someone joins—new staff set theirs once in profile settings.

Test by sending yourself a reply from a live email conversation and confirming the signature appears once, below your message, with links and formatting intact.