Can I set up staff email signatures?

Yes, per person. Each staff member sets a custom HTML signature in their own profile, and Simple Chat appends it to the email replies they send from the dashboard. There's no single global block, so one agent's name, role, and contact details never overwrite a teammate's sign-off.

Setting yours up

1. In the dashboard, open your staff profile (the same profile popover or settings area where you manage your display name and availability).
2. Find Email signature (HTML).
3. Write the signature in HTML: your name, title, store name, a support link.
4. Save your profile.

The field is optional. Leave it blank and your outbound mail from the dashboard goes unsigned.

How it behaves on send

When you send an email reply from the dashboard, your saved signature is appended to that message. The HTML renders in the HTML body, and a plain-text version is derived for the text part, so clients that don't display HTML still get a readable sign-off. It applies to staff-sent email from the dashboard, not to automated AI-only messages, unless your workflow explicitly includes signature-like content in templates or instructions.

Keep the HTML simple. Basic tags for line breaks, links, and emphasis survive most email clients; elaborate layouts don't. Match your brand's tone and any required legal or contact lines, and know that each person maintains their own: new staff set theirs once in profile settings, with nothing for managers to re-enter. Then send yourself a reply from a live email conversation and check the signature appears once, below your message, with links and formatting intact.