Do I need a separate address validation app?

Simple Chat includes address checks for customer-requested order changes and ShipHero address holds. There's no separate validation fee.

Which addresses are checked

For a customer-requested change, the assistant retrieves the current shipping address, checks the proposed address, and asks the customer to confirm before updating Shopify.

When a ShipHero address hold is blocking fulfillment, it can check the Shopify shipping address and help identify the correction needed. The available actions depend on the tools and integration you've enabled.

These checks help with problems such as a missing apartment number or an incomplete address after purchase. They don't guarantee delivery or redirect a parcel already with a carrier.

When you may need checkout validation

If you need address checks or autocomplete during every checkout, review Shopify Checkout's features or a dedicated checkout validator. Simple Chat's address checks run in order-change and hold workflows.

Support conversations that qualify as AI resolutions are billed at your plan rate: $0.29 on Standard or $0.89 on Premium. Address validation within those conversations isn't an additional charge.