Review prompts and clearer order details
September 15, 2026
Custom review prompts can now be drafted from tickets or sent from the merchant directory without an existing conversation. Product recommendations use the current published catalog, and order status now includes ShipHero lot numbers.
Summary
- Draft review prompts from tickets or send them from merchant directory.
- Product recommendations now rely on currently published catalog matches.
- Order status shows ShipHero lot numbers for shipped items.