How does staff availability work?
Each staff member can be marked available or unavailable. Simple Chat uses those statuses together with your business hours to tell customers when staff can help.
Mark yourself available when you're taking conversations and unavailable when you're off shift. A temporary override lets you step away briefly without changing your usual default.
Availability is separate from the indicator showing who is viewing a conversation. Someone may have a thread open without being available for new work.
Changelog releases
This topic appears in the following release notes:
- App support email routing and clearer pickup times
- Clearer staff handoffs and better-timed offers
- A larger, organized profile editor
- Clearer support and delivery follow-ups
- Conversations stay active through forms and ticket changes
- Review prompts and clearer order details
- More reliable staff and conversation data
- Smoother order updates and safer AI
- Chargeback drafts and safer order tools
- Follow-up scheduling, simpler memory, and Slack alert fixes
- Faster Team Chat and Smarter AI
- Clearer Usage, Smoother Workflows
- Smarter Recommendations and Safer Ticket Handling
- Better Scheduling, Data Quality, and Speed