Clearer order updates and support context
September 01, 2026
Amazon TBA scans now appear in order status, and the assistant can issue store credit for returned-to-sender orders. Failed assistant replies also preserve the customer transcript, helping support teams retain context.
Summary
- Amazon TBA scans now appear in order status.
- Assistants can issue store credit for returned-to-sender orders.
- Slack thread mentions work, with notification events on ticket timelines.