Faster Team Chat and Smarter AI
February 12, 2026
Team chat now makes it clearer who is online and who owns a conversation, including auto-claim when a staff member starts typing. Checkout chat can collect answers with forms, and tracking AI is more reliable for merchants and shoppers.
Summary
- Checkout chat supports forms for collecting customer answers
- Team presence, claim, and auto-claim when typing
- Smarter tracking AI without leaked thinking text