Faster Team Chat and Smarter AI
February 12, 2026
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This release helps merchants resolve checkout conversations faster with form support and clearer team ownership tools, including presence and automatic claiming when someone starts replying. It also improves AI context and reliability so customer replies are more accurate and avoid accidental “thinking” text.
Summary
- Checkout chat now supports forms for structured customer information capture.
- Staff presence, claims, and auto-claiming speed up conversation handoffs.
- Replacement history and cleaner sidebar cards make context easier to scan.