Does Simple Chat work at checkout?

On Shopify Plus stores, yes. Simple Chat includes a checkout UI extension that embeds chat on the checkout page and the thank-you page, so customers can get help without leaving the flow.

The extension is part of the checkout experience on eligible stores, not a generic embed available on every plan tier. If checkout support is a reason you're evaluating Simple Chat, confirm your store's Shopify plan first.

The two pages it covers

• Checkout: customers can ask questions while entering payment, shipping, and the other checkout details, at the moment a small doubt can stall the purchase.
• Thank-you page: help immediately after the order is placed, when questions like "can I still change the address?" tend to surface.

In both spots, support stays directly on the page. The shopper isn't bounced to email or back to the storefront to ask a thirty-second question.

Why these two moments

Checkout is where urgency and drop-off peak. A last-minute question answered in place can save an order that was about to be abandoned, and post-purchase confusion handled on the thank-you page is a support email that never gets written. For Plus merchants, the experience stays continuous from browsing through confirmation.