Does Simple Chat work at checkout?

Yes—for Shopify Plus stores. Simple Chat includes a checkout UI extension that embeds chat on checkout and thank-you pages so customers can get help without leaving the checkout flow.

Shopify Plus requirement

Checkout chat is available when your store runs on Shopify Plus. The extension is part of Simple Chat’s checkout experience on eligible stores—not a separate generic embed on all plan tiers.

If you are evaluating checkout support, confirm your store’s Shopify plan matches this requirement.

Checkout and thank-you page coverage

The extension provides chat support in two high-intent places:

• Checkout page — customers can ask questions while entering payment, shipping, and other checkout details.
• Thank-you page — customers can get help immediately after the order is placed.

In both locations, support stays directly on the page rather than forcing the shopper to navigate away to email or the storefront.

What customers gain

Shoppers get help without leaving the checkout flow.

• Last-minute questions can be answered before abandonment.
• Post-purchase confusion on the thank-you page can be addressed in context.
• The experience feels continuous from browsing through confirmation.

For Shopify Plus merchants, checkout and thank-you chat extend Simple Chat to the moments where drop-off and urgency are highest.