Smarter, Cleaner Checkout Chat
December 23, 2025
Checkout chat is now optional and available on the checkout page for Shopify Plus stores, while thank-you page chat remains available on all plans. The widget is more accessible without a backdrop, and checkout conversations carry better context for clearer help.
Summary
- Checkout chat is optional and Plus-only at checkout
- Thank you page chat works on every plan
- Accessible chat widget with no backdrop overlay