Smarter, Cleaner Checkout Chat
December 23, 2025
╭················································╮ │ * . . + .*. * + │ │ * + . . * /\* . * + + │ │ . /x \ . * * │ │ . /___\ │ │ + * (o o) ** \ │ │ * /|^|\ + \ * * │ │ + * /_|_|_\ \ * │ │ /_/|_|\_\+ \. + │ │ ** / | \ \ + + │ │ + .+ + * * /__|__\ * │ │ * + / \ + ++ +* .*│ │ /___\ . *+ │ │ . . ~~~~~~~~* * ** *+ + ~~~~~~~~ +│ │ +* +. .* + * . │ ╰················································╯ ············─ ghrun-20478494812-1 ─·············
Checkout Chat is now more accessible and less disruptive, and chats include better checkout context to speed support. Merchants can choose whether to show the widget, with checkout-page chat limited to Plus stores while Thank You page chat remains available to all.
Summary
- Widget now meets accessibility standards and no longer uses a backdrop.
- Checkout chats include more purchase context for faster, clearer support.
- Checkout-page chat is Plus-only; Thank You page chat works for all stores.