Smarter, Cleaner Checkout Chat
December 23, 2025
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Checkout Chat is now more accessible and less disruptive, and chats include better checkout context to speed support. Merchants can choose whether to show the widget, with checkout-page chat limited to Plus stores while Thank You page chat remains available to all.
Summary
- Widget now meets accessibility standards and no longer uses a backdrop.
- Checkout chats include more purchase context for faster, clearer support.
- Checkout-page chat is Plus-only; Thank You page chat works for all stores.