How do I enable the chat widget on my store?
Enable the Simple Chat app embed on your published Shopify theme.
- Open Simple Chat in Shopify Admin.
- Follow the onboarding checklist's link to the theme editor.
- Enable the Simple Chat app embed.
- Save the theme.
- Open your storefront and check that the widget appears.
If it doesn't appear, confirm you saved the published theme. An embed enabled on a draft or duplicate theme won't enable it on your live store. Refresh the storefront or try a private browser window to rule out cached content.
Changelog releases
This topic appears in the following release notes:
- Accurate widget setup status and faster support
- Storefront fixes and tailored pricing offers
- Compact settings and more accurate shipping support
- Chat Nudges for Preloaded Widgets
- More control over chat nudges
- Standard storefront chat launcher
- More reliable chat nudges and storefront chat
- AI-configured chat nudges
- Chargeback drafts and safer order tools
- Better Messaging, Email Handling, and Ticket Visibility
- Billing flow and reliability updates
- Smarter, Cleaner Checkout Chat
- Smoother onboarding and more reliable order updates
- Faster chat widget performance
- Smoother setup and reliability
- Better setup and branding controls
- Faster widget and reliability fixes
- Faster ticket handling and smarter AI replies
- Theme Embed Setup Prep
- App Embed Block Added