How do I enable the chat widget on my store?

The widget is an app embed block in your Shopify theme, and enabling it is the main go-live step after install. The onboarding checklist links you straight to the right spot in the theme editor, so there's no hunting through menus.

Turning it on

1. Open Simple Chat in your Shopify Admin and follow the onboarding checklist.
2. Use the checklist link; it opens the theme editor in the correct context.
3. Find the Simple Chat app embed block and enable it for your published theme.
4. Save the theme.
5. Preview your storefront and confirm the widget appears where customers can open a conversation.

If the widget doesn't show

Almost always one of four things:

• The theme wasn't saved after enabling the embed.
• You edited a draft theme instead of the one that's actually published.
• Browser caching. Refresh the storefront or check in an incognito window.
• You're previewing a duplicate test theme but enabled the embed somewhere else.

Once it's live

The assistant starts answering from your synced catalog and store context. The rest of onboarding, meaning tools, email, FAQs, and merchant instructions, continues while the widget stays up. There's no need to switch it off while you configure.