How do I enable the chat widget on my store?

After installing Simple Chat, you enable the chat widget through your Shopify theme editor using the app embed block. The onboarding checklist in the app links you directly to the right place in your theme settings so you do not have to hunt through menus.

The widget is what shoppers see on your storefront; enabling the embed is the main step to go live after install.

Enable the app embed

1. Open Simple Chat in your Shopify admin and follow the onboarding checklist.
2. Use the checklist link to open your Shopify theme editor in the correct context.
3. Locate the Simple Chat app embed block and enable it for your published theme.
4. Save the theme.
5. Preview your storefront and confirm the widget appears where customers can open a conversation.

Tips if the widget does not show

• Confirm you saved the theme after enabling the embed.
• Check that you edited the theme currently published to customers, not only an unused draft.
• Refresh the storefront or try an incognito window to rule out browser caching.
• If you use a duplicate theme for testing, enable the embed on the theme you are actually previewing.

After the widget is live

Once the embed is enabled, Simple Chat can begin answering from your synced catalog and store context. You can continue onboarding—tools, email, FAQs, and merchant instructions—without disabling the widget.