Better Messaging, Email Handling, and Ticket Visibility
February 11, 2026
Staff messaging and conversation history are more reliable, including clearer Slack threading and typing cues. Email inboxes are easier to trust with cleaner customer emails, spam controls, and mailbox status, while tickets now surface billed amounts and monthly credits.
Summary
- Slack messaging is clearer and supports threading
- Emails, spam filtering, and mailbox status improved
- Tickets show billed amounts and monthly credits