Can multiple staff members use Simple Chat?

Yes. Anyone with access to your Shopify Admin can use Simple Chat alongside your other apps. There's no separate per-seat login outside Shopify and no parallel account system; access follows your store's staff accounts, and it stays that way as headcount grows.

Profiles

Each person who uses the dashboard gets their own profile in Simple Chat: a display name (how they appear to customers and teammates), an avatar, and an availability status showing whether they're taking conversations right now. Profiles do two jobs at once: customers know who they're talking to after a handoff, and your team can see who's active on support.

Several people, one inbox

The dashboard is shared, and when multiple people are online, Simple Chat shows who else is viewing a conversation in real time. That's the main defense against duplicate replies. Two agents are less likely to send conflicting answers to the same shopper when one can see the other is already in the thread.

Bringing the team on

1. Confirm each support person has Shopify staff permissions that let them open apps in Shopify Admin.
2. Have them open Simple Chat and complete their profile: name, avatar, availability.
3. Agree on conventions: who owns escalations, when to mark yourself unavailable, how you use macros.

The third step is the one worth writing down.