Can multiple staff members use Simple Chat?

Yes. Staff with the required Shopify app permissions can open Simple Chat from Shopify Admin. There's no separate per-seat fee.

Each person has a display name, avatar, and availability status. The shared dashboard also shows who else is viewing a conversation, which helps your team avoid duplicate replies.

To get started, give each support person the appropriate Shopify access, have them complete their Simple Chat profile, and agree on who handles incoming handoffs.