Can multiple staff members use Simple Chat?

Yes. Any staff member with access to your Shopify admin can use Simple Chat alongside your other apps. There is no separate per-seat login outside Shopify—permissions follow who can open the app from your store’s staff accounts.

Multiple teammates can work the inbox at the same time without stepping on each other unknowingly.

Individual staff profiles

Each person who uses the dashboard gets their own profile in Simple Chat, including:

• Display name — how they appear to customers and teammates
• Avatar — visual identification in the inbox
• Availability status — whether they are available to take conversations (see staff availability FAQ)

Profiles help customers know who they are talking to after handoff and help your team recognize who is active on support.

Shared inbox, coordinated in real time

The dashboard is shared across staff. When several people are online, Simple Chat shows who else is viewing a conversation in real time.

That visibility reduces duplicate replies—two agents are less likely to send conflicting answers to the same shopper because they can see another teammate already in the thread.

Getting your team started

1. Ensure each support person has appropriate Shopify staff permissions to open apps in admin.
2. Have them open Simple Chat and complete their profile (name, avatar, availability).
3. Agree on simple conventions—who owns escalations, when to set unavailable, how to use macros—for consistent customer experience.

As you add headcount, you do not need a separate Simple Chat account system; grow through Shopify staff access and in-app profiles.