Order lookup by card details and better replacement shipping
August 18, 2026
Shoppers can find orders with the card last four, billing name, and ZIP, so support does not need an order number. Replacement proposals can require a signature, keep the requested shipping method and recipient name, and stay in monitoring after approval so delivery issues are handled more accurately.
Summary
- Look up orders by card last four, billing name, and ZIP
- Honor signature, shipping method, and names on replacements
- Set a custom title for the chat widget assistant