Better Messaging and Order Reliability
November 25, 2025
Your team gets Slack messaging plus clearer staff-only messages and the ability to add emails to tickets. Order help is more reliable—lookup by address, steadier ShipHero status and shipping details, and replacement-order updates—while FAQ pages work better on mobile.
Summary
- Slack messaging and clearer staff message UI
- Find orders by address; steadier ShipHero status
- FAQ pages work better on mobile