Can I schedule FAQs?

Yes. Every FAQ can carry a start and end date, plus start and end times when the window needs hour-level precision. Inside the window the FAQ is active. Outside it, the AI doesn't treat it as active the way it does during the window, so seasonal or promotional wording doesn't linger past its intended period.

Setting a window

1. Open Settings > FAQs in Simple Chat.
2. Pick the FAQ you want to time-bound, or create it.
3. Set start and end dates, and times if you need them.
4. Save. The FAQ activates and deactivates on its own.

Both regular FAQs and announcements can be scheduled; pair urgent announcements with tight end dates once the incident is resolved. Note that scheduling lives in Simple Chat only. CSV import carries question, answer, topic, and type, so you add or adjust date windows on each imported entry afterward.

Where schedules earn their keep

Holiday shipping cutoffs, summer hours, gift-wrap availability. Sale terms, coupon rules, and bundle explanations that expire. Short policy changes, a pop-up warehouse delay, event-specific instructions. Anything where the right answer depends on the calendar rather than year-round policy.

Habits worth keeping

Review scheduled FAQs before peak season so a start date isn't a day late. When a promotion ends early, shorten the end date instead of leaving stale answers live. And duplicate last season's FAQ with new dates rather than rewriting it from scratch each year.