Smarter Recommendations and Safer Ticket Handling
November 19, 2025
Recommendations are more useful by factoring in billing plus holidays and staff availability, so answers better match when you can help and what customers owe. Ticket and image handling are clearer too: new conversations stay limited to open tickets, and customers and the AI are told when image uploads fail.
Summary
- Recommendations now include billing context
- AI considers holidays and staff availability
- New chats only allowed on open tickets