Faster support workflows and richer messages
September 17, 2025
╭················································╮ │ . .*. │ │ * * /\ * * . │ │ . /x \ +.. * │ │ + + + /___\ +* ++ +* * │ │ * + + (o o) * \ .│ │ + * /|^|\ + \ + * │ │ * . /_|_|_\ \ + │ │ * * /_/|_|\_\ . \ * * │ │ * / | \ * . \ . │ │ + /__|__\ . * . * │ │+ . / \ * * *+ . . │ │ . * * /___\ * + * │ │ + ~~~~~~~~ + . ~~~~~~~~ │ │ + + * . + + .│ ╰················································╯ ············─ ghrun-17796773624-1 ─·············
Support teams can now find past conversations faster with recent-closed-first loading, basic search, and automatic expansion of selected closed threads. Messages now show email images and attachments, and routing fixes reduce staff replies landing in the wrong ticket.
Summary
- Recent-closed-first loading and search speed up ticket lookups.
- Selected closed conversations now auto-expand with needed context.
- Email attachments/images display in-thread; FAQ entries can now expire.