Faster support workflows and richer messages
September 17, 2025
╭················································╮ │∘╱╱˚∘·╲●˙░╲▒○▓○█░▓▒░█∘▓○○▓∘█░▒▓░█○▓○▒╲░˙●╲·∘˚╱╱∘│ │˙○█·▓˚░╳∘˙∘╱╱○˙∘╲░∘▒∘▓●◇◇●▓∘▒∘░╲∘˙○╱╱∘˙∘╳░˚▓·█○˙│ │○˙●╲·∘˙◢╲●˚░◤▓○▓○▓▒▒◆░▓∘∘▓░◆▒▒▓○▓○▓◤░˚●╲◢˙∘·╲●˙○│ │╲○▓○▒╲░˙◆╲∘˚˚╱╲○˚○╱▒˚▒∘▓▓∘▒˚▒╱○˚○╲╱˚˚∘╲◆˙░╲▒○▓○╲│ │╱╲○˚∘╱╲∘˚∘╲▒□◇╱▓◆▓░▓▒▒▒●●▒▒▒▓░▓◆▓╱◇□▒╲∘˚∘╲╱∘˚○╲╱│ │˙◇▓·◢˚▓╱░˚○╳·˚◣·╱●˙□╱▒○▓▓○▒╱□˙●╱·◣˚·╳○˚░╱▓˚◢·▓◇˙│ │˚˚░╱·˙∘╱╱○˙░╲░∘▒∘█●▓░▒▓○○▓▒░▓●█∘▒∘░╲░˙○╱╱∘˙·╱░˚˚│ │˚˚░╱·˙∘╱╱○˙░╲░∘▒∘█●▓░▒▓○○▓▒░▓●█∘▒∘░╲░˙○╱╱∘˙·╱░˚˚│ │˙◇▓·◢˚▓╱░˚○╳·˚◣·╱●˙□╱▒○▓▓○▒╱□˙●╱·◣˚·╳○˚░╱▓˚◢·▓◇˙│ │╱╲○˚∘╱╲∘˚∘╲▒□◇╱▓◆▓░▓▒▒▒●●▒▒▒▓░▓◆▓╱◇□▒╲∘˚∘╲╱∘˚○╲╱│ │╲○▓○▒╲░˙◆╲∘˚˚╱╲○˚○╱▒˚▒∘▓▓∘▒˚▒╱○˚○╲╱˚˚∘╲◆˙░╲▒○▓○╲│ │○˙●╲·∘˙◢╲●˚░◤▓○▓○▓▒▒◆░▓∘∘▓░◆▒▒▓○▓○▓◤░˚●╲◢˙∘·╲●˙○│ │˙○█·▓˚░╳∘˙∘╱╱○˙∘╲░∘▒∘▓●◇◇●▓∘▒∘░╲∘˙○╱╱∘˙∘╳░˚▓·█○˙│ │∘╱╱˚∘·╲●˙░╲▒○▓○█░▓▒░█∘▓○○▓∘█░▒▓░█○▓○▒╲░˙●╲·∘˚╱╱∘│ ╰················································╯
Support teams can now find past conversations faster with recent-closed-first loading, basic search, and automatic expansion of selected closed threads. Messages now show email images and attachments, and routing fixes reduce staff replies landing in the wrong ticket.
Summary
- Recent-closed-first loading and search speed up ticket lookups.
- Selected closed conversations now auto-expand with needed context.
- Email attachments/images display in-thread; FAQ entries can now expire.