Better FAQ Editing and Faster Ticket Views
September 11, 2025
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FAQ management is now easier and more flexible, with a streamlined editor, smoother typing, optional expiry dates, and either topic selection or custom topic text. Ticket views now load recently closed tickets first for faster access (with an option to load all), and messages include email images and attachments for better agent context.
Summary
- FAQ editor now supports expiry dates, topics, and custom text.
- Messages now include email images and attachments for full context.
- Closed tickets load recent results first, with full-history on demand.