Conversations stay active through forms and ticket changes
September 30, 2026
Customer conversations now continue after forms with no follow-up action, and moving a ticket to Open won’t interrupt an active staff response. Escalated customers get clearer staffed-hour details, while temporary ShipHero server errors are retried.
Summary
- Forms no longer leave conversations waiting without a configured follow-up.
- Thinking indicators stay accurate through status changes, system notes, and aborts.
- Escalations include staffed hours and today’s closing time.