Is my data secure with Simple Chat?

Yes. Simple Chat is built as a Shopify-approved app and follows Shopify's security requirements. Customer data is processed in accordance with our privacy policy and data protection commitments. We act as a data processor on your behalf—your customers' data is used solely for providing support through your store.

Shopify platform security

As an approved Shopify app, Simple Chat operates within Shopify's app ecosystem expectations.

• Follows Shopify's security requirements for apps that access merchant and customer data.
• Permissions and data access align with what you grant at install (see Shopify admin app access for scope review).

Your store remains on Shopify; Simple Chat extends support capabilities without asking customers to trust a separate unknown storefront.

How customer data is used

Processing is limited to support delivery for your shop.

• Customer data is handled per our published privacy policy and data protection commitments.
• We are a data processor on your behalf (you remain responsible for your store's relationship with customers as controller).
• Data is used solely for providing support through your store—not for unrelated marketing or resale by Simple Chat.

Configure the app for your support workflows knowing customer messages and order context serve that purpose.

What merchants can do

• Read the privacy and data protection policies linked from the app and marketing site.
• Audit Shopify app permissions periodically.
• Use staff access controls in your organization for who can open the Simple Chat dashboard.

For specific security or data-handling questions, contact support with your store context.