Is my data secure with Simple Chat?

Yes. Simple Chat is a Shopify-approved app and follows Shopify's security requirements for apps that access merchant and customer data. Customer data is processed in accordance with our privacy policy and data protection commitments. We act as a data processor on your behalf, and your customers' data is used solely for providing support through your store.

Where the boundaries sit

Permissions and data access align with what you grant at install, and you can review scopes in Shopify Admin's app access settings. Your store stays on Shopify throughout; Simple Chat extends support on top of it rather than asking customers to trust a separate, unknown storefront.

On roles: we're the processor. You, the merchant, act as the controller for your store's relationship with your customers. And the processing is limited to support delivery for your shop. The data isn't used for unrelated marketing or resold by Simple Chat.

What you can do on your side

Read the privacy and data protection policies linked from Simple Chat and the marketing site. Audit Simple Chat's Shopify permissions periodically. Use your organization's staff access controls to decide who can open the Simple Chat dashboard. And for specific security or data-handling questions, contact support with your store context.