Clearer staff queues and system notes
September 08, 2026
The staff console now keeps internal staff threads out of customer Tickets and sorts work by attention status. System-note badges identify notification types, while spam is blocked from staff queues.
Summary
- Internal staff threads no longer appear in customer Tickets.
- Staff queues separate attention-needed, agent-resolved, and fully closed threads.
- Each staff thread includes a clearer action history.