Smoother Conversations and Better Stability
July 29, 2025
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This release improves conversation reliability so lists, switching, and live updates stay accurate during busy support queues. Merchants should see fewer chat interruptions and clearer handling of customer identity, escalation, and monitoring.
Summary
- Conversation sorting and ticket switching now stay in sync.
- Typing indicators and image refreshes update more consistently.
- Customer names, escalation, and monitoring actions are more reliable.