Storefront chat session reload fix
May 20, 2026
╭················································╮ │ . * * * .*. . .│ │ * + + * /\ + + * │ │. . . * . /o \ │ │ .+. .+ /___\ * . . │ │ ** (o o) \ * │ │+ +. /|^|\ * \ │ │ * + /_|_|_\ \ *│ │* * * */_/|_|\_\* \ + * + │ │ + / | \ * \ . * │ │ * + + /__|__\ + │ │ + . . * / \ + * . │ │+ * * + /___\ . * . + │ │ ~~~~~~~~ ~~~~~~~~ │ │ * *+*+* + + * +* + .++ * * + │ ╰················································╯ ············─ ghrun-26161133570-1 ─·············
Storefront chat now loads the conversation tied to the shopper's current browser and cart session when they refresh, so they are less likely to see another channel's open ticket. We also added more detailed monitoring of how the AI picks FAQs, products, and articles for each reply, which helps us improve answer speed and quality.
Summary
- Refresh restores this browser session's chat, not another ticket
- Logged-in shoppers see the correct ongoing conversation
- Better tracking of AI FAQ and product context lookups