Can I customize the email sender address?

Yes. You can use a sender such as support@yourbrand.com for support replies, outbound messages, and automated emails.

Setting up the sender

1. Open Email in Simple Chat.
2. Choose the setup that fits your mailbox or domain.
3. Add the DNS records shown for that setup.
4. Wait for verification to pass in the app.
5. Send a test email to your support address.
6. Reply from the dashboard and check the sender and delivery in the receiving mailbox.

Forwarding, a support subdomain, and a custom domain have different setup requirements. Follow the records and instructions shown in the app for your configuration.

Authentication and delivery

The setup includes DKIM, which lets receiving mail providers check that messages are authorized by your domain. Correct authentication helps delivery, though it can't guarantee inbox placement.

If incoming mail appears in the dashboard but replies don't arrive, check both the sender's verification status and the receiving mailbox's spam folder. If you change domains or DNS providers, check the records and verification again and repeat the inbound and outbound test.