Does Simple Chat comply with privacy regulations?

Yes. Simple Chat maintains published privacy, terms, cookie, and data protection policies. For customer data processed through your store's use of Simple Chat, we act as a processor/service provider. Merchants can submit data-related requests to our support team.

Published policies

Transparency documents are available for review before and during use.

• Privacy policy — how personal data is collected, used, and shared in the service.
• Terms — contractual terms for using the app.
• Cookie policy — cookie and similar technologies where applicable (including merchant-facing and related surfaces as described in policy).
• Data protection — commitments and practices relevant to privacy regulation expectations.

Link to these from your internal compliance review when onboarding Simple Chat.

Processor role for store customer data

When shoppers interact with Simple Chat on your store, customer personal data flows through the app to deliver support.

• Simple Chat acts as a processor/service provider for that processing.
• You, as the merchant, typically act as the controller for your customers' relationship and storefront privacy disclosures.

Ensure your store privacy policy mentions support tools and subprocessors as your legal team advises.

Merchant data requests

Operational privacy needs have a defined path.

• Merchants can submit data-related requests to our support team (access, correction, deletion, or other requests described in policy and applicable law).

Include your shop domain and enough detail for support to locate records; response handling follows our data protection process and applicable regulations.