Does the chat widget work on mobile?
Yes. The same storefront widget adapts to phones, tablets, and desktops. You don't need a separate mobile embed.
After enabling it, check your storefront on a phone: open chat, send a message, try any forms you use, and move between product pages. Check the colors and placement against your theme, especially if it has custom mobile styling.
Changelog releases
This topic appears in the following release notes:
- Clearer delivery check-ins and support conversations
- Clearer refund requests and cleaner mobile chat
- Theme-Styled, Movable Storefront Chat
- Clearer AI reporting and broader tracking support
- Mobile chat nudges and call-to-action buttons
- Chargeback drafts and safer order tools
- Faster dashboard, replacement handoff, and revenue report
- Reliable carts, better AI context, and threaded email
- Smoother swipe navigation and steadier chat replies
- Smarter ticket workflows, smoother chat experience
- Faster widget and reliability fixes