How long does setup take?

Most merchants are up and running in minutes. Setup is designed to get you live quickly, with optional fine-tuning afterward.

The fastest path is install, enable the theme embed, and confirm the widget on your storefront—Simple Chat can then use your existing product catalog and store data immediately.

Get live quickly

After installing:

1. Enable the chat widget in your Shopify theme editor.
2. Save your theme and preview the storefront.
3. Confirm the widget appears where shoppers can reach it.

Simple Chat starts working immediately with your existing product catalog and store data. You do not need to finish every setting before the assistant can help with basic product and policy questions.

Fine-tune at your own pace

You can fine-tune AI behavior, add FAQs, and configure tools at any time. Many merchants enable the widget first, review a handful of conversations, then add merchant instructions and tools based on what customers actually ask.

That staged approach keeps setup short on day one while still letting you tighten behavior as you learn what needs escalation or a dedicated FAQ.

What affects total setup time

• Theme editor access: enabling the app embed is usually a few minutes if you can edit your live theme.
• Optional email setup: connecting inbound support email may take longer than widget-only setup.
• Tool configuration: you can enable tools gradually rather than configuring every workflow before going live.

If you are testing on a duplicate theme, add a few extra minutes to enable the embed there as well before you publish changes.