Shopify opt-outs and more reliable replies
October 21, 2026
Shopify marketing email opt-outs can now be handled directly in Simple Chat, and suggested answers receive a final edit before they’re saved. Replies from outdated tabs wait for the required reload before sending, and shipment cases retain earlier non-receipt reports.
Summary
- Unsubscribe customers from Shopify marketing emails during conversations.
- Suggested drafts avoid unsupported claims about order changes.
- Outdated tabs reload before sending staff replies.