Confirmed order actions and clearer shipping support
October 13, 2026
The Agent review button now lets staff review tickets on demand, while confirmation cards cover cancellations, order changes, refunds, replacements, and customer record updates. Shipping conversations ask clearer questions, flag high-risk orders, and route damaged shipments to your configured Notion carrier claims database.
Summary
- Agent review shows a loading state while reviewing the ticket.
- Staff confirm proposed order and customer record changes before execution.
- Damaged shipments can create claims in your configured Notion database.