What else is included with Simple Chat?

Simple Chat includes several tools you might otherwise buy separately: chat and email support, address checks, product subscriptions, and email restock alerts.

There's no separate fee for those features. Support conversations that qualify as AI resolutions cost $0.29 on Standard or $0.89 on Premium, with no monthly subscription charge or per-seat fee.

What's included

• Chat and email support with order tools, staff handoffs, and scheduled follow-ups.
• Address checks before customer-requested changes and for ShipHero address holds.
• Product selling plans, subscription contracts, customer account management, billing retries, and migration tools.
• Restock signup on product pages or in chat, followed by an email when the selected variant returns.

Before replacing another app

Check the features you use today. Simple Chat doesn't cover social, SMS, or voice support. Restock alerts are email only. Address checks cover order changes and holds, rather than every checkout. Subscription features don't include every retention, loyalty, or messaging tool a specialist platform may offer.

Simple Chat uses Shopify's selling plans and contracts, and works alongside Shopify Checkout.