Is there a monthly spending cap?
Yes. Both plans cap usage charges at $5,000 USD per 30-day billing period. The period starts when you accept billing.
If you reach the cap, Simple Chat can continue resolving conversations. Further AI resolutions in that period aren't charged.
Only billable AI resolutions count toward the cap, at $0.29 each on Standard or $0.89 on Premium. There is no monthly subscription charge or per-seat fee.
The cap follows your 30-day billing period, not a calendar month. See what counts as an AI resolution for how staff replies and reopened conversations affect charges.
Changelog releases
This topic appears in the following release notes:
- Smarter recommendations and lower AI pricing
- Chargeback drafts and safer order tools
- Billing and conversation improvements
- Billing flow and reliability updates
- Billing status checks now work reliably
- Smoother ticket workflows and clearer messaging
- New billing and smarter generated forms
- Smarter Billing and Better Forms