What makes Simple Chat different from other chat apps?

Simple Chat connects customer conversations to your Shopify catalog, orders, and store policies. With the right tools enabled, it can check tracking, update addresses, edit a cart, collect information, and submit replacement requests for your team to approve.

You configure its behavior in plain English. When a policy changes, you can update your instructions or FAQs. Staff can see what the assistant looked up and take over in the same conversation.