Can customers tap reply buttons instead of typing?

Yes. The assistant can show reply buttons for short choices, such as a preferred size, format, or yes/no answer. Tapping one sends its label as the customer's next message.

Customers can type instead. Once they reply, the buttons are no longer the active question. Staff can see the offered choices and response in the transcript.

Reply buttons work in the storefront widget. Email customers answer in text. Links to products, collections, or other pages still open those pages rather than sending a reply.

There's no button builder to configure. The assistant chooses when buttons would help, using your normal catalog, FAQs, and instructions.