Who is Simple Chat for?

Simple Chat is for Shopify stores that want help answering product, policy, and order questions.

If you handle support yourself, it can answer routine messages while you're busy or away. If you have a team, it can handle common lookups and gather details before a staff member takes over.

It suits stores that want to manage chat and email in Shopify Admin, with access to their catalog and orders. Your team still handles decisions that need a person, such as policy exceptions and replacement approvals.