What are macros?

Macros are saved replies for staff. Type @ in the message composer, find the macro, and insert it. You can edit the text before sending.

Create and manage macros in Settings, or save one from a message you've already sent. They're useful for repeat instructions, common links, and wording your team needs to reuse.

Macros don't guide the assistant's automatic replies. Put those answers in FAQs or merchant instructions.