Safer policy handling and cancellation confirmations
June 24, 2026
Simple Chat no longer helps customers word appeals for refunds or other exceptions your policies do not allow, and it asks for a clear yes before treating a tentative cancellation as a staff handoff. That keeps replies aligned with your rules and cuts unnecessary cancellation escalations.
Summary
- Won't draft wording for out-of-policy exception requests
- Asks customers to confirm before escalating tentative cancellations