Smarter ticket workflows, smoother chat experience
August 10, 2025
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This update helps teams work tickets faster with dated, better-sorted queues, smoother navigation, and ticket reopen support. It also improves chat reliability and mobile behavior, while adding merchant controls for ticket auto-actions and insights to reduce manual work.
Summary
- Ticket lists now show dates and sort by latest message.
- Close actions can reopen tickets and automatically move to next ticket.
- New settings and mobile fixes improve recommendations, navigation, and chat stability.