Smarter ticket workflows, smoother chat experience
August 10, 2025
╭················································╮ │ * + . * ** .*. * +* │ │ . * . /\ * . │ │ ** /x \+ │ │ + * * /___\ + ++ │ │ * . * (o o) + \ . + *│ │ + /|^|\ . \ + │ │* + /_|_|_\ \+ * * *+│ │ /_/|_|\_\ * \ * │ │ + ** + / | \+ + \ + │ │ + + * . * /__|__\ + . * + + │ │. . * + * / \** * * * │ │ /___\ . * │ │+ ~~~~~~~~* . ++ . ~~~~~~~~ +* ++ │ │ * . * . . .* . │ ╰················································╯ ············─ ghrun-16867359922-1 ─·············
This update helps teams work tickets faster with dated, better-sorted queues, smoother navigation, and ticket reopen support. It also improves chat reliability and mobile behavior, while adding merchant controls for ticket auto-actions and insights to reduce manual work.
Summary
- Ticket lists now show dates and sort by latest message.
- Close actions can reopen tickets and automatically move to next ticket.
- New settings and mobile fixes improve recommendations, navigation, and chat stability.