Smarter ticket workflows, smoother chat experience
August 10, 2025
Ticket work is faster with AI-recommended actions, reopen support, and merchant settings for auto-actions and insights. Merchants also get an analytics page, clearer ticket dates and sorting, smoother mobile navigation, and email collection when anonymous chats escalate.
Summary
- AI-recommended actions with auto-action and insight settings
- Reopen tickets and advance to the next after closing
- Analytics page, ticket dates, and smoother mobile navigation