Clearer ticket handling and cleaner email replies
February 20, 2026
╭················································╮ │ ** . .* * *+* .*. .│ │ + * .+ + /\ . + │ │ /+ \ + + │ │ . ./___\ *+ . +│ │** + + (o o) \. . │ │ * . + /|^|\ \ . . │ │ + /_|_|_\ \ + * │ │ *+* /_/|_|\_\ * \* * │ │ . + * / | \ * \ * *│ │ /__|__\ . * + + . │ │ * / \ * + . + * +│ │ + /___\ +* │ │ .. ~~~~~~~~ + . ~~~~~~~~ * │ │ + + * + * . * .* │ ╰················································╯ ············─ ghrun-22242108717-1 ─·············
This release improves daily support workflows by making unread indicators, ticket ownership behavior, and channel routing more reliable. Email conversations are now more consistent, helping merchants avoid formatting problems and accidental subject-line leakage in replies.
Summary
- Unread counts now include first customer messages for better visibility.
- Inbound emails preserve original HTML; replies avoid leaking support subjects.
- Opening unassigned tickets no longer auto-claims them; Slack selection is safer.