Follow-up scheduling, simpler memory, and Slack alert fixes
March 11, 2026
You can schedule a follow-up when closing a conversation and later find those chats in Closed. Slack notifications now include order links and post to more of your channels, customer memory is easier to open, and shoppers get an AI-written message when a replacement is approved.
Summary
- Schedule follow-ups from Close and filter them later
- Slack alerts include order links on more channels
- Customer memory now opens in a compact panel