Steadier dashboard, cleaner staff handoffs, and in-app consulting
April 08, 2026
The inbox now stays in place as you move between screens, so it is less likely to reload or lose its place. When a conversation is handed to your team, AI replies stop until staff take over, and in-app merchant help can consult Simple Chat product guidance for harder questions.
Summary
- Dashboard stays in place as you switch screens
- AI stops once a chat is waiting for staff
- In-app help can consult Simple Chat when stuck