Tickets and Shopify FAQ publishing
August 28, 2026
The dashboard support queue is now called Tickets, with awaiting-staff conversations shown in green. You can publish answers from pasted unanswered questions to Shopify Knowledge Base, and chat nudges now appear within five seconds.
Summary
- The dashboard support queue is now called Tickets.
- Publish pasted FAQ answers directly to Shopify Knowledge Base.
- Awaiting-staff tickets are green, and chat nudges appear within five seconds.