Better Shopify product search and support handoffs

Summary

• Product lookup falls back to the published Shopify catalog.
• Successful support handoffs appear as staff-only conversation notes.
• Unavailable order lines open the staff replacement form.

Related FAQs

• Can I customize how the AI responds?
• Can staff leave instructions that Simple Chat follows later in a conversation?
• Can the AI recommend products to customers?
• How do I hand a conversation from AI to my team?
• How does the AI know about my store?
• What AI models does Simple Chat use?
• What are replacement orders?
• What happens when the AI can't answer a question?
• When does the AI escalate from monitoring?