Verified emails and cleaner shipping follow-ups
August 18, 2026
Verified order emails are now kept on the ticket and related forms so later replies and forms use the right address. Shipping-time questions close once tracking shows delivery, and declined mis-shipment checks no longer leave staff notes.
Summary
- Verified order emails stay on tickets and forms
- Shipping-time chats close after delivery is tracked
- Declined mis-shipment checks no longer add staff notes