More reliable issue handling
August 07, 2026
Mis-shipment reports now include the original Shopify order date and customer screenshots, so warehouse follow-up has complete records. Slack specialist alerts follow what the customer actually said, and requests to change how the AI behaves are saved in prompt settings.
Summary
- Mis-shipment reports keep accurate order dates and screenshots
- Specialist Slack alerts follow what customers actually said
- AI behavior requests now save to prompt settings